Decision details
Customer First Contact Centre - Recruitment and Retention Strategy
PDF 15 KBDecision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Decision:
Subject to the amendment of the covering report to reflect the employment of 12 contact centre agents whose positions will in the first instance be advertised internally and having accepted the recommendations of the Overview and Scrutiny Panel (Service Delivery and Resources) concerning the use of the term “Call Centre”, the Cabinet has approved the Customer First Recruitment and Retention Strategy.
The Cabinet has also approved the release from the existing MTP of £155,000 in 2004/05 and £297,000 from 2005/06 onwards to enable the appointment to the posts referred to in paragraph 3.2 of the report.
Reasons for the decision:
As part of the continuing arrangements for establishing the District Council’s Contact Cente.
Alternative options considered:
None.
Publication date: 27/05/2004
Date of decision: 27/05/2004
Decided at meeting: 27/05/2004 - Cabinet
Effective from: 06/06/2004
Accompanying Documents: