Decision details
Medium Term Plan - Requests for Release of Funds
PDF 15 KBDecision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Decision:
Approved the release of Capital funding for the hardware and software required to link to Cambridgeshire Direct.
Authorised the Director of Commerce and Technology after consultation with the Executive Member for Resources, Welfare, and IT to issue a letter of intent to Cambridgeshire County Council in lieu of the main contract and in order to accept a time-limited offer for the Customer Relationship Management Software.
Authorised the Director of Commerce and Technology after consultation with the Executive Member of Resources, Welfare and IT to sign a contract with Cambridgeshire County Council to implement the District Council’s Call Centre including managed services within the approved budget.
Reasons for the decision:
As part of the Council’s Customer First Programme.
Alternative options considered:
none
Report author: Helen Lack
Publication date: 15/10/2004
Date of decision: 14/10/2004
Decided at meeting: 14/10/2004 - Cabinet
Effective from: 26/10/2004
This decision has been called in by:
- Councillor Kevin Reynolds who writes Request of O & S panel (Finance)"
- Councillor Mrs Madhabi Banerjee who writes The expense of the scheme and the fact that 89% of respondants in the Residents Survey did not support the concept."
- Councillor Derek Arthur Giles who writes not enough research and long term implecations has been given to this subject"
Accompanying Documents: