Decision details
Customer Services Strategy 2013-18
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Decision:
Approved contents of the Customer Services Strategy subject to amendments relating to the timeframe for publishing data, customer service rating and savings. Requested 6 monthly progress report on strategy’s implementation.
Reasons for the decision:
New Strategy will replace the first Customer Strategy which expired at the end of 2012.
Report author: Kathryn Sexton
Publication date: 17/10/2013
Date of decision: 17/10/2013
Decided at meeting: 17/10/2013 - Cabinet
Effective from: 30/10/2013
Accompanying Documents:
- Member Meeting Report OS 3rd October 2013 Customer Service Strategy vB
PDF 36 KB - Appendix A - Customer Service Strategy FINAL version 5
PDF 242 KB
- Appendix B - Customer Service Strategy appendices v2
PDF 302 KB
- HPS-1481 - Customer Service Strategy Leaflet
PDF 79 KB
- Appendix D - Customer Service Strategy EIA
PDF 64 KB