Decision details

The Committee received a report (a copy of which is appended in the Minute Book) which provided information on complaints and compliments received by the Council between April 2024 – March 2025, and complaints referred to the LGO.

The Customer Service Complaints & Project Lead set out the report, clarifying that 21 complaints had been received by the LGO, not 22 as listed in the report in error. This figure did include the complaint referred to by the Head of Elections & Democratic Services Manager in the previous item.

The Committee was of the opinion that it would be useful to have a comparison of where the Council was in relation to neighbouring authorities in dealing Stage 1 and 2 complaints that do not go to the LGO. Such information would be included in the report next year, however there might be some gaps if some authorities did not have all information published or accessible.

In response to a question from the Committee regarding how easy it was for complaints to be made, the Customer Service Complaints & Project Lead advised that the website was quite comprehensive; complaints could be submitted via an online form, via letter, via email or by calling the customer service team.

Whereupon, it was

RESOLVED

that the Committee noted the data relating to formal Stage One and Stage Two complaints received (2024/25), compliments received and the LGO local authority report for Huntingdonshire District Council (2024/25).