Issue - meetings

To consider a report by the Head of Customer Services seeking approval of the Customer Service Strategy Action Plan.

Approved the contents of a Customer Service Strategy Action Plan.

Further to Minute No. 07/106 and by way of a report by the Head of Customer Services (a copy of which is appended in the Minute Book) the Cabinet was invited to consider the content of a Customer Service Strategy Action Plan.

Having been advised that the Action Plan had been considered by the Overview and Scrutiny Panel (Corporate and Strategic Framework) at their meeting held on 2nd September 2008, the Cabinet

RESOLVED

  that the contents of the Customer Service Strategy Action Plan be approved.

To consider a report by the Head of Customer Services on the Customer Service Strategy Action Plan.

(Councillor L M Simpson, Deputy Leader of the Council and Executive Councillor for Customer Services and Information Technology was in attendance for consideration of this item)

Further to Minute No. 07/24, and with the aid of a report by the Head of Customer Services (a copy of which is appended in the Minute Book) the Panel were acquainted with the contents of the Customer Service Strategy Action Plan.  The Action Plan had been developed following the adoption by the Council of the Customer Service Strategy.

Having received clarification on a number of items contained within the Plan and an outline of future plans to develop the way the Council delivered its services to the public, the Panel

RESOLVED

  that the Customer Service Strategy Action Plan be endorsed for submission to the Cabinet.