Issue - meetings

The Panel is invited to comment on the Corporate Performance Report 2023/24 Quarter 4 and its associated recommendations.

Executive Councillor: S Ferguson

By means of a report by the Business Intelligence and Performance Manager (a copy of which was appended in the Minute Book), the Corporate Performance 2023/24 Quarter 4 Report was presented to the Panel.

In response to a question from Councillor Pickering, the Panel heard that the community wealth building approach contributed to outcomes identified in the Corporate Plan and that local employment and success would pay back into the local area.

Councillor Pickering enquired about the amber status on the Market towns project, and Councillor Jennings enquired how Performance Indicator 18 was measured in particular detail was sought on the size and quality of the sample, following which the Panel were assured that full detail would be sought on both enquiries and reported back to the Panel following the meeting.

Following a question from Councillor Jennings about the green status attributed to the Civil Parking Enforcement strategy, the Panel heard that as this was a multi-agency project there were multiple stands to be considered however this was on track and that a further update would follow in the next quarterly update.

In response to questions from Councillor Blackwell, the Panel heard that due to the nature of calls received into the Council’s call centre, there would inevitably be some lengthy calls which were within acceptable bounds but that did affect the call length figures. The Panel heard that there had been no increase in complaints relating to that service and that there were no concerns surrounding this.

Following a further question from Councillor Blackwell relating to staff sickness, the Panel heard that the Workforce Strategy was ongoing and was a multi-faceted approach.

Following the discussion, it was

RESOLVED

That the comments of the Overview and Scrutiny Panel be passed to Cabinet for their consideration when making a decision upon the recommendations within the report.