Issue - meetings

The Panel is to receive a presentation on the One Leisure Annual Performance Review.

Executive Councillor: S Howell

By means of a report and presentation by the Head of Leisure (copies of which are appended in the Minute Book), the One Leisure Annual Performance Review was presented to the Panel.

It was noted that the journey since COVID had been incredible and that the level of improvement in the service was surprising and a credit to the team.

The Panel were advised that membership payments and signups had been moved onto a new payment system with a lot more online functionality. It was clarified that options and opportunities to link with health partners with the Customer Relationship Management system were being investigated. It was further noted that a refresh of the One Leisure website with an improved customer experience would be developed.

Following a question relating to the ebb and flow of specific sport popularity, the Panel were advised that around 60% of service revenue came via health and fitness, 20% from the swimming school programme and 10% from casual swimming bookings. It was noted that football was a prominent sport and that work was ongoing with the Football Foundation and it’s Hockey equivalent to develop opportunities in those sports. It was also observed that there was a decline in demand to the service for cricket and squash.