Approved the proposed discretionary rate relief policy for applications relating to 2010/2011 onwards; agreed to review the rateable value mentioned in the policy every five years on the occasion of the new ratings lists, authorised the Head of Revenue Services and the Local Taxation Manager to grant relief under the policy, agreed to optimise "Part Occupation" relief (S44a) in appropriate cases for a maximum of twelve months, subject to prevailing legislation on unoccupied rating, agreed that “Rural Rate Relief (S47) continue to be granted in appropriate cases, subject to the Rural Settlement List with a provision of 100% relief for rural post offices; authorised the Head of Customer Services, after consultation with the Executive Member for Finance, to grant "Hardship Relief" (S49) on the merits of individual cases; and authorised the Director of Commerce and Technology to deal with appeals from applicants dissatisfied with the determination made by the Head of Revenue Services and the Local Taxation Manager.